All questions related to your profile and managing it

• How can I change my password? 504
• I play in several clubs, can I have a single login? 332
• I have a single account across several clubs, how do I choose which club to display? 283
• A family member wants to become a member, can I add them? 222
• How do I book for a family member? 86
• I've lost my password. How can I recover it? 307
• How do I change my profile photo and information? 110
• I have several accounts: how do I merge them into a single login? 94
• How do I change the site language? 98
• How do I set my personal access code? 102
• My data: download, leave the club, delete my account 142
• How do I become a club member online? 127

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 225
• Why are some cells pink on the board? 428
• How can I make a booking 1026
• How can I book with a guest? 330
• How can I edit a booking? 276
• How can I delete a booking? 373
• All courts are occupied. Can I join the waiting list? 158
• What payment methods are available to me for a booking? 182
• How to create an open booking 132
• How to join an open match 101
• Where can I find the court access code (door code)? 94
• How do I withdraw from an open match? 83
• How do I view my booking history? 86
• How do I see the weekly schedule? 104
• How do I find and book at another club? 90

How do I register for a camp or a school?

• Sign up for a tennis lesson 165

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 81
• How do I pay for a booking with my wallet? 96
• How do I split the payment with my partner? 95
• How do I use my restaurant vouchers? 85
• How do I view and pay my invoices? 121
• How do I download my certificates? 149
• How do I send money from my wallet to another member? 161

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 70
• How do I join my club's WhatsApp groups? 81
• How do I take part in the Défi-Plugin (challenge tournament)? 118

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 81
• How do I turn on dark mode? 84
• How do I install the Plugin.ch mobile app? 95
• How do I choose the notifications I receive on my phone? 137
• Where can I find the messages sent by my club? 133

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 136
• The administration home page 146

• Manage access 143
• Manage membership cards 128
• Manage clubhouse 109
• Manage restaurant credit 136
• Manage email sending 82
• Manage invoicing 104
• Manage member groups 115
• Manage registrations 114
• Manage special days 84
• Manage offers 108
• Manage online payments 101
• Manage billing regions 91
• Manage the club manager 100
• Manage challenge tournaments 87
• Manage RFID validation 100
• Manage general settings 121
• Setting up the accounts (general ledger) 140
• Configure EBICS: connect Plugin.ch to your bank 135
• Gate access log 146
• Manage multiple buildings 120

• Create a new court 81
• Manage court groups 118
• Manage booking periods 129
• Manage court usage 122
• List, edit, or delete a court 99
• Manage sports 128
• Close courts 152

• Create a new season 112
• Edit or delete a season 134
• Open the winter season by copying last season 99
• Link a sport to a season 133

• Manage recurrence authorizations 127
• Manage restrictions 119
• Manage subscription type 121
• Create booking prices: per session or per season 101
• Check rates with the rate grid 152
• Manage non-member and pay-as-you-go deductions 126
• Booking without a subscription: the guest subscription 146

• Create an item 112
• Assign an item to a member 119
• Edit or delete an item 111
• Delete an item assigned to a member 101
• Import linked items from Excel 158

• Display the member list 111
• Create a new member 112
• View a member's detailed information 97
• Display a member's operational data 82
• Manage member subscriptions 104
• Import member data 111
• Print member cards 106
• Print and export the member list 104
• Charge an item to a member or a group 86
• Link a member to a group 93
• Edit and delete a member 117
• Search for a member 97
• Managing duplicates: merging two profiles 139
• Managing units to be deducted: personalised hours and non-members 154
• Manage Swiss Tennis licenses 139
• Topping up a member's wallet 112
• Find and reactivate a removed member 141
• Issue a certificate for a member 126
• Managing families 112
• Handling erasure requests (GDPR) 125

• Add a new sponsor 98
• Invoice sponsors 93
• Re-invoice sponsors 93

• Assign and remove a role 97
• Roles and access: create and edit a role 123

• Activating the Lessons module 106
• Creating lesson items 110
• Create, edit, and delete a lesson 94
• Manage lesson groups 113
• Manage lesson enrollments 118
• Prerequisite 112
• Invoice and reminder texts 102
• Teachers' schedule 142
• Grouped payments of registrations (basket) 158
• Change the rate of a registration 158
• Copy a lesson for the next season 142

• Complete management of equipment rental 112

• Find old invoice groups (archives) 117
• Invoice considerations and display 87
• Create invoices 135
• Send invoices by email 96
• Manage payment reminders 92
• Print invoices 105
• List and search invoices 81
• Edit and delete invoices 98
• Invoicing a membership fee or an item: what's the difference? 115
• Automatic reminders for e-mail invoices 162
• Keeping the accounts with the general ledger 140
• Manage family discounts 134
• Import accounts from Excel 131
• Carry an overpayment over to the next invoice 158
• Transit accounts for online payments 29
• How invoice dates are calculated 148
• Annuler une facture ou une ligne déjà comptabilisée 86

• List of bank payments 96
• Processing via bank files 98
• Process a manual payment 112

• Process installments 118

• Managing bookings in the schedule 162
• Configure and use open matches 94
• Manage the set times 106
• Create a promo code and use it 104
• Refund a fixed-hour session that was released and taken again 167
• Moving a booking and creating a recurrence in the schedule 150
• Creating and managing recurrences 149
• The weekly view and the all-sports view 137
• The cash journal and the history of a booking 163
• Manage cash register prices 124
• Offering items with a booking 108
• Deleted bookings and deletion records 138
• Replace a player on a fixed hour 118
• A fixed hour cannot be added: nothing is displayed 142

• Manage automatic emails 116
• Sending bulk emails 110
• Manage messages 117
• History of sent emails 119
• Writing an e-mail with the editor 137
• Birthday and inactive member e-mails 142

• Manage challenge tournaments 98

• Enable partner search 105

• The statistics dashboard 95
• Invoicing bookings from the statistics 140

• Access the program 104
• Booking by a member 119

• Creating and configuring a lesson 104
• Sign up for a tennis lesson 88
• Managing registrations (administrator) 107
• Managing groups and the schedule 102
• Tennis lesson invoicing 112
• Invoicing check and Youth and Sport export 87

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 122
• Adding and editing an employee 140
• Special cases: minor salary, young people, pensioners, LPP 127
• Running the monthly payroll 133
• Entering a compensated absence (army, maternity, illness, accident) 125
• The 13th salary and holidays for hourly employees 123
• Paying salaries and reconciling them with the bank 124
• Correcting an approved payslip 124
• Salary certificates and annual lists 123

You'll find all the questions about booking without an account

• How can I book if I don't have an account 929
• Where can I find available courts in my area? 210
• How can I edit/cancel my booking if I don't have an account? 203